Terms & Conditions – Lyva
By booking an appointment, purchasing a service, or signing up for our SMS program, you agree to the following terms:
1. Payments
All payments made are final and non-refundable unless otherwise specified by Lyva’s policy.
Your appointment or access to a service is confirmed upon receipt of the payment or deposit, according to the agreed terms.
2. Appointments & Cancellations
Any cancellation or change must be made at least 24 hours in advance.
In case of a no-show or late cancellation, fees may apply or the deposit may be retained.
Lyva reserves the right to refuse or reschedule an appointment in the event of repeated non-compliance with this policy.
3. Use of Services
Treatments and recommendations are personalized based on your profile and health condition.
It is your responsibility to provide accurate and complete information during your evaluation or consultation.
4. Expected Results
No specific results are guaranteed.
Results may vary from one person to another depending on multiple factors (skin type, lifestyle, post-treatment care, consistency, etc.).
5. Modification or Suspension of Services
Lyva reserves the right to modify, replace, or temporarily suspend any service or product in order to improve the quality of care provided.
6. Non-Compliance with Policies
In the event of non-compliance with these terms, Lyva reserves the right to suspend or refuse any future service, without refund.
7. Support & Assistance
For any questions or assistance, you can contact us at:
📧 [email protected]
📞 +1 579-589-0527
SMS Program – Lyva
Program Description
By signing up, you consent to receiving SMS messages from Lyva, including:
Appointment reminders
Important notifications related to your treatments
Personalized advice or post-treatment recommendations
Exclusive offers and promotions reserved for our clients
Unsubscribe Instructions
You can unsubscribe at any time by replying STOP to +1 579-589-0527
You will receive a confirmation and will no longer receive messages.
Re-Enrollment
If you wish to rejoin after unsubscribing, simply fill out a new registration form or provide a new consent.
SMS Assistance
If you experience any issues with our SMS service, reply HELP or contact us at [email protected]
Carrier Liability Limitation
Mobile carriers are not responsible for delayed or undelivered messages.
Messaging Fees & Frequency
Messaging and data rates may apply depending on your mobile plan.
Message frequency may vary depending on your follow-up or appointment schedule.
Privacy
Lyva places great importance on the confidentiality of your data.
For more information, please consult our privacy policy here: https://clinique.lyva.ca/politiquedeconfidentialite
Legal Compliance
The SMS program and communications from Lyva comply with applicable Canadian laws regarding health, telecommunications, privacy protection, and electronic marketing.